OpenSymmetry’s Managed Services Team Receives a Net Promoter Score of 93%

OpenSymmetry began surveying our Managed Services clients back in 2017 to see how satisfied our clients were with this new division within OS and to learn how we could better support our clients and others. From this initial NPS Survey, we have considered the score received of 50% as our benchmark.

The Net Promoter Score (NPS) is a simple survey consisting of one question: How likely is it that you would recommend [OpenSymmetry/Organization X] to a friend or colleague?

According to Qualtrics, they have said “Creators of NPS, Bain & Company, suggest a score Above 0 is good, Above 20 is favorable, Above 50 is excellent, and Above 80 is world class.

“We are extremely pleased to announce that we received another excellent score, and our highest score to date, of 93%,” stated Ashley Holbrook, Manager, Professional Services. “This continues our trend of scoring significantly higher than the benchmark of 50% established at the inception of our NPS survey.”

This score is also far above the industry average of 30%-50% of Software/Services/Technology companies.

The OpenSymmetry Managed Services team conducts the NPS Survey 2 times a year to our current client base. We want to ensure we are keeping the satisfaction of our customers a top priority and to learn quickly if we are seeing unhappiness and we can correct it. We look forward to another successful year and will continue to keep the pulse on our client’s satisfaction and needs.


To read more about Managed Services, read our Managed Services content.

Click here to learn more about Managed Services at OpenSymmetry.

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