Expert Sales Performance Management (SPM) Deployment


Deploying a solution with your unique circumstances in mind.


Once the proper foundation has been set, and an SPM solution has been selected, standing it up with the proper sales performance management deployment efficiently is the next step. Our team of SPM experts ensure every consideration has been made to help clients be successful. Proper SPM deployments can help facilitate best-practices for process improvements and adoption of appropriate governance models.

A proper SPM deployment ensures:

Best practices are leveraged for the deployment of SPM technologies and integration of data

Adoption at the administration and user levels will provide the ability to achieve desired self-sufficiency

Appropriate project planning to ensure realistic timelines, goals & effective risk assessments

Giving you peace of mind to be empowered to focus on your business priorities.

Simply put, their goal is to provide clients with what’s possible, what’s optimal, and what’s considered a best-in-class SPM solution, unique to the client’s needs.

Stop searching. We have your answers.

Solution Deployment Focus Areas


OpenSymmetry has a thorough assessment to evaluate the readiness of your organization to migrate to a new SPM platform, from defining the future state through developing an implementation plan that includes evaluating existing technology, processes, and resources related to the incentive compensation process. Defined scope and risk planning are used to create a roadmap for implementation containing dependencies, risks, and data and resource needs.

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Building an ICM system is a huge investment and having a systematic testing strategy is crucial to make sure the system is configured correctly and fail proof. Our testing experts are focused on minimizing costly defects and risks with system integration testing (SIT), user acceptance testing (UAT), functional testing, and the application of industry best practices.

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Low adoption can make or break the success of an SPM solution, so OpenSymmetry focuses on enabling you to excel at and own the incentive compensation management (ICM) process using various training approaches. Through our comprehensive training plans, whether web-based or live, users gain the skills necessary to run the system efficiently and effectively. This includes everything from understanding the basics of the software to customized process training for administrators and end users.

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Clients From Around the Globe

“Sunrun maximized the value of our incentive compensation system, and we were able to increase overall sales volume of solar panels and batteries. We’re now able to better serve both our employees and our customers. The efficiencies generated from this new ICM system have led to an increase in deployment of solar across the United States.”

Director of Compensation, Sunrun


Clients From Around the Globe

“OpenSymmetry rose to the challenge of creating a roadmap for an efficient, centralized ICM system for us. We started off with over 100 incentive plans throughout the bank in different lines of business, meaning the incentive administration was decentralized. With the help of OpenSymmetry, we have improved efficiencies by streamlining our incentive compensation administration to a single system.”

Kimberly Hinrichsen
VP & Sr. Director of Incentive Admin, U.S. Bank

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Clients From Around the Globe

“After working [with OpenSymmetry], my whole world changed. From working with a huge, onerous spreadsheet system, it’s gotten simpler. It’s changed the game for everyone in the company. We have improved timelines for making information available for reps. It shifted my perspective to dig deeper into the data.”

Courtney Aubin,
Senior Sales Commissions Analyst, Blackbaud

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Clients From Around the Globe

“Working with OpenSymmetry, we experienced openness, flexibility, and total commitment to our success from UK team. I was surprised that instead of coming up with solutions to fix our problems only, they were always looking for ways to simplify, streamline, and improve our processes in the same time. Due to that kind of commitment, we went from having over 100 configuration rules to just 27.”

Petra Maurova
Sales Rewards, SITA

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Clients From Around the Globe

“OpenSymmetry helped us to evaluate our ICM program in a new light. Their technical and business expertise allowed us to understand the details of how changes would impact our system and processes. This enabled us to implement changes that would have the biggest impact on our business.”

Sales Operations Manager
Wacker Neuron

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Clients From Around the Globe

“OpenSymmetry’s culture was a really good fit with T-Mobile. They were very open-minded and spent as much time listening and collaborating with us as they did telling us what needed to be done. That type of humility with such solid knowledge and capability was a perfect match for us.”

Clayton Tredway
Director Customer Care, T-Mobile

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Clients From Around the Globe

“OpenSymmetry helped automate our data feeds and update our configuration of Xactly Incent, and these improvements helped us save approximately 7,200 hours per year by eliminating manual calculations, minimizing adjustments, and building trust in the data to reduce shadow accounting. When we got this working right, we reduced what took days to 3.5 hours. Time savings have been so key for us.”

Justin Ritchie
Senior Director of Sales Operations, Manheim (subsidiary of Cox Enterprises)

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Clients From Around the Globe

“Working with OpenSymmetry, we have implemented a formal, auditable, trackable sign-off process for the payouts. It’s made a huge improvement. No more paper. Information is at associates’ fingertips 24/7. Managers can view sales results and compensation results for their teams, which leads to more effective and efficient management. The availability of information has made a huge difference.”

Jennifer Wooster
Vice President – Group Actuarial and Compensation Officer, Ameritas

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Resources for Solution Deployment

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Gain Confidence to Solve Any SPM Challenge

Sales performance management implementation

Through comprehensive planning, configuration, testing, and documentation, the deployment of The Co-operators’ new SPM technology was a success.

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More Commissions Transparency, More Sales Team Confidence

An ICM implementation success story

The reporting and analytics capabilities of a new ICM technology platform helped drive positive behavior among the sales team and revive confidence and motivation through increased visibility and transparency for the whole team.

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From Strategy to Service

Achieve SPM ultimate success with the help of a bowtie

Armed with all data points across in-house and new technology, DSM was able to make a more informed decision based upon the reality of today, next year, and the years after that.

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Increasing Knowledge & Self-Sufficiency in SPM

Going beyond a standard training approach to build sustainable internal proficiency

Companies spend considerable resources selecting and implementing SPM systems, but often find they don’t have the expertise to administer and configure the system after deployment.

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Optimizing Incentive Compensation Management Systems

The journey to automated ICM processes and self-sufficiency

From the first ICM implementation to ongoing support services and business expansion, the partnership between OpenSymmetry and Vodacom demonstrates longstanding trust and consistently delivered value over time.

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Stop searching. We have your answers.


OpenSymmetry enables clients to achieve greater operational efficiency and get better sales results.  We are a global consulting company specializing in the planning, implementation, and optimization of industry leading technology suppliers of sales performance management solutions.

OpenSymmetry Global Offices