Incentive Compensation Management (ICM) Support & Managed Services


OS Edge for Sales Performance Management

OpenSymmetry branded our Managed Services offerings as “OS Edge”.  We believe our services give clients a valuable Edge on how to realize the most benefit possible from an SPM investment.

The “go-live” of a Sales Performance Management (SPM) solution is not the end of an implementation project, with sales leaders and reps riding off into the sunset with accurate, up-to-date sales compensation data. It is the beginning of learning to manage the post-implementation operations of the SPM solution, which has its own set of obstacles and challenges.

The OS Edge Team at OpenSymmetry is your worldwide, trusted SPM partner to help navigate these obstacles and challenges and to ensure the success of a new SPM implementation company wide.

We offer flexible, configurable support models tailored to specific business needs
with the following capabilities:

Post-Implementation SPM Support Services

SPM Operations

Web-Based Technology Solutions

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Managed Services Focus Areas

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SPM Operations

SPM Operations provides monitoring and functional support to our clients 24 hours a day, 7 days a week, 365 days a year, ensuring that their everyday activities important to their ICM environments run well. All parts of your important business processes are proactively monitored and managed by the operations team. The operations staff keeps a close eye on all aspects of everyday admin procedures and batch jobs and sends out notifications when something goes wrong.

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Post-Implementation SPM Support Services

OpenSymmetry offers end-to-end post-implementation SPM support services. From enhancements, plan changes, production support, to staff augmentation and filling capability gaps, we are there to assist when and where it’s needed! We provide various levels of support with hour flexibility and dual-shore support options that are tailored to fit the needs of each customer. Dedicated resources are assigned and engaged throughout the project to ensure continuity and system/process awareness.

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Clients From Around the Globe

“Sunrun maximized the value of our incentive compensation system, and we were able to increase overall sales volume of solar panels and batteries. We’re now able to better serve both our employees and our customers. The efficiencies generated from this new ICM system have led to an increase in deployment of solar across the United States.”

Director of Compensation, Sunrun


Clients From Around the Globe

“OpenSymmetry rose to the challenge of creating a roadmap for an efficient, centralized ICM system for us. We started off with over 100 incentive plans throughout the bank in different lines of business, meaning the incentive administration was decentralized. With the help of OpenSymmetry, we have improved efficiencies by streamlining our incentive compensation administration to a single system.”

Kimberly Hinrichsen
VP & Sr. Director of Incentive Admin, U.S. Bank

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Clients From Around the Globe

“After working [with OpenSymmetry], my whole world changed. From working with a huge, onerous spreadsheet system, it’s gotten simpler. It’s changed the game for everyone in the company. We have improved timelines for making information available for reps. It shifted my perspective to dig deeper into the data.”

Courtney Aubin,
Senior Sales Commissions Analyst, Blackbaud

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Clients From Around the Globe

“Working with OpenSymmetry, we experienced openness, flexibility, and total commitment to our success from UK team. I was surprised that instead of coming up with solutions to fix our problems only, they were always looking for ways to simplify, streamline, and improve our processes in the same time. Due to that kind of commitment, we went from having over 100 configuration rules to just 27.”

Petra Maurova
Sales Rewards, SITA

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Clients From Around the Globe

“OpenSymmetry helped us to evaluate our ICM program in a new light. Their technical and business expertise allowed us to understand the details of how changes would impact our system and processes. This enabled us to implement changes that would have the biggest impact on our business.”

Sales Operations Manager
Wacker Neuson

Wacker Neuron



Clients From Around the Globe

“OpenSymmetry’s culture was a really good fit with T-Mobile. They were very open-minded and spent as much time listening and collaborating with us as they did telling us what needed to be done. That type of humility with such solid knowledge and capability was a perfect match for us.”

Clayton Tredway
Director Customer Care, T-Mobile

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Clients From Around the Globe

“OpenSymmetry helped automate our data feeds and update our configuration of Xactly Incent, and these improvements helped us save approximately 7,200 hours per year by eliminating manual calculations, minimizing adjustments, and building trust in the data to reduce shadow accounting. When we got this working right, we reduced what took days to 3.5 hours. Time savings have been so key for us.”

Justin Ritchie
Senior Director of Sales Operations, Manheim (subsidiary of Cox Enterprises)

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Clients From Around the Globe

“Working with OpenSymmetry, we have implemented a formal, auditable, trackable sign-off process for the payouts. It’s made a huge improvement. No more paper. Information is at associates’ fingertips 24/7. Managers can view sales results and compensation results for their teams, which leads to more effective and efficient management. The availability of information has made a huge difference.”

Jennifer Wooster
Vice President – Group Actuarial and Compensation Officer, Ameritas

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Resources for Managed Services

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Outsourcing Incentive Compensation Management

An ICM managed services case study to find a better solution for managing incentive compensation

A case study that documents the journey of Wacker Neuson as they sought a better solutuon for managing their incentive compensation.
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Maximizing Sales Performance Management in Travel & Tourism

Voyage to a better SPM program

Learn about how, from their partnership with the OS EDGE team, Carnival’s SPM program runs more smoothly and efficiently thanks to periodic environment refreshes and strategic improvements.

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Sales Compensation Management & Administration

The journey to SPM self-sufficiency

Abbott’s comp team was able to become self-sufficient—not only better versed in their comp system, but also with the ability access data that allow for a competitive advantage.
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Continuous Improvement of SPM Technology

Maximizing the SPM technology investment with managed services

SCC and OpenSymmetry have been in partnership for over four years, and SCC has seen improvements in Increased self-sufficiency, improved SPM dashboard, and reduced processing time.
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Linking Performance Management & Sales Compensation

Use your campany data to help drive decisions by effectively utilizing SPM

One of the common challenges facing HR departments is how to effectively work with sales management to ensure an effective process for executing performance management within the sales organization.

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OpenSymmetry enables clients to achieve greater operational efficiency and get better sales results.  We are a global consulting company specializing in the planning, implementation, and optimization of industry leading technology suppliers of sales performance management solutions.

OpenSymmetry Global Offices