Managed Services for Incentive Compensation (ICM) & Sales Performance Management (SPM)
Supercharge your compensation strategy by utilizing the right sales performance management solutions and ignite success through a meticulously crafted and automated process that not only saves time but also ensures your sales team is fully engaged. Thus, enabling them to make a significant impact on your company’s growth trajectory.
Managed Services Focus Areas
OpenSymmetry’s managed services work together to support Sales Performance Management (SPM) and Incentive Compensation Management (ICM) programs over time. These focus areas form a connected support model that helps keep your SPM environment stable, reliable, and aligned with evolving business needs, while reducing disruption for sales, finance, and compensation stakeholders.
SPM Operations keeps the day-to-day environment running smoothly through proactive monitoring of data loads, batch jobs, and administrative processes. Post-Implementation SPM Support complements this by helping organizations manage plan changes, enhancements, and ongoing production needs without continually expanding internal teams. Together, these services allow internal teams to focus on higher-value work such as compensation design, analytics, sales planning, and incentive forecasting, while getting more consistent value from their SPM investment.
SPM Operation
SPM Operations provides monitoring and functional support to our clients 24 hours a day, 7 days a week, 365 days a year, ensuring that their everyday activities, important to their ICM environments, run well. All parts of your important business processes are proactively monitored and managed by the operations team. The operations staff keeps a close eye on all aspects of everyday admin procedures and batch jobs and sends out notifications when something goes wrong.
Post-Implementation SPM Support Services
OpenSymmetry offers end-to-end post-implementation SPM support services. From enhancements, plan changes, and production support, to staff augmentation and filling capability gaps, we are there to assist when and where it’s needed! We provide various levels of support with hour flexibility and dual-shore support options that are tailored to fit the needs of each customer. Dedicated resources are assigned and engaged throughout the project to ensure continuity and system/process awareness.
OS Edge for Sales Performance Management
OpenSymmetry delivers its managed services through OS Edge, our branded offering that helps organizations get the most from their Sales Performance Management (SPM) and Incentive Compensation Management (ICM) investments. OS Edge is focused on ongoing support and operations, not just one-time projects.
In practical terms, OS Edge acts as an extension of your internal sales compensation, finance, and sales operations teams. Our experienced consultants bring both platform expertise and deep knowledge of incentive compensation and sales performance. We begin by understanding your current SPM environment and aligning on shared responsibilities. From there, we support daily operations, planned updates, and evolving business needs with regular communication and clear priorities.
As compensation plans, sales structures, and business goals change, OS Edge helps maintain reliable processes and maximize the value of your SPM technology. By working collaboratively and transparently, we enable internal teams to stay focused on strategic work while ensuring consistent, dependable support over time.
We offer flexible, configurable support models tailored to specific business needs with the following capabilities:
- Post-Implementation SPM Support Services
- SPM Operations
- Web-Based Technology Solutions
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After SPM Go-Live: Ongoing Support & Optimization
Once a Sales Performance Management (SPM) solution goes live, the nature of the work changes for sales compensation, finance, and sales operations teams. New compensation plans, role and territory changes, product launches, quota updates, and evolving reporting needs increase the volume and complexity of ongoing work.
When SPM operations are under-resourced or handled on an ad hoc basis, organizations may experience slower turnaround times, increased manual effort, and a higher risk of calculation errors. Over time, this can lead to more questions from the sales force, delayed payouts, and reduced confidence in compensation data.
A managed services model helps organizations respond to change more predictably. With consistent operational support, teams can manage updates efficiently, maintain timely and accurate compensation processing, and communicate clearly with sales stakeholders.
Reliable compensation data and processes reinforce sales rep trust and support adoption of the SPM solution. By providing steady expertise and capacity, managed services help internal teams balance strategic priorities while supporting stronger sales performance.
Managed Services Support Options
OpenSymmetry offers a range of managed services support options designed to align with each organization’s structure, priorities, and internal capabilities. Engagements may be structured as fully managed services, co-managed models with shared responsibilities, or focused support for specific areas of Sales Performance Management (SPM) and Incentive Compensation Management (ICM).
Support can be tailored based on scope, hours, coverage, and resource mix, including dual-shore options when appropriate. This flexibility allows organizations to scale support as needed without unnecessary overhead.
Responsibilities are defined collaboratively, with clear agreement on what OpenSymmetry owns and where internal teams remain accountable. As business requirements evolve, the scope of managed services can be adjusted through discussion and alignment, ensuring support remains focused on current priorities.
Clients can expect transparent communication about what is included in their engagement and clear processes for requesting additional assistance as needs change.
Resources for Managed Services
An ICM managed services case study to find a better solution for managing incentive compensation
A case study that documents the journey of Wacker Neuson as they sought a better solution for managing their incentive compensation.
Maximizing Sales Performance Management in Travel & Tourism
Voyage to a better SPM program
Learn about how, from their partnership with the OS EDGE team, Carnival’s SPM program runs more smoothly and efficiently thanks to periodic environment refreshes and strategic improvements.
Sales Compensation Management & Administration
The journey to SPM self-sufficiency
Continuous Improvement of SPM Technology
Maximizing the SPM technology investment with managed services
Linking Performance Management & Sales Compensation
Use your campany data to help drive decisions by effectively utilizing SPM
One of the common challenges facing HR departments is how to effectively work with sales management to ensure an effective process for executing performance management within the sales organization.
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Look no further! Our performance management consulting coupled with sales compensation consultants have all the answers you need!
About Us
OpenSymmetry enables clients to achieve greater operational efficiency and get better sales results. We are a global consulting company specializing in the planning, implementation, and optimization of industry leading technology suppliers of sales performance management solutions.