Incentive Compensation and Sales Performance Reporting Practices

Sales Management Association Research Report

Dive into the latest research identifying priorities and challenges for incentive compensation and sales performance reporting. Get the full report.

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WorldatWork 2020 Spotlight on Sales Compensation

August 3-5, 2020 | Chicago, IL

We're proud to be a sponsor of this one of a kind event for sales compensation professionals from organizations of all sizes looking for innovative ways to drive sales performance to new heights. We hope to see you there!

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We’re a Sales Performance Management consulting firm.

Our customers get this, but our kids… not so much.

Take a look at this fun video featuring some of our future employees sharing, in their own words, what we do.

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Start your journey to a world-class SPM solution.

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Your SPM investment is only as good as its return

Considering a sales performance management (SPM) solution or re-evaluating an existing one, and need help navigating your options? Looking to get more out of your current sales incentive program? We can help!

With U.S. companies collectively spending over $800 billion each year on sales force compensation (Source: and another $15 billion on sales training, it’s essential for a business to get the greatest possible return on their investment in sales. This is what we’ve done for over 1,100 customers since 2004. Through our tried and true methodology we apply industry best practices and cutting-edge technology to the design, automation, and optimization of SPM solutions.

The result is a stronger, more motivated sales force and a back office equipped to help drive results.

Formal process. Friendly people.

A recognized leader for incentive compensation consulting, OpenSymmetry’s expertise falls within the plan, deploy, manage model for a comprehensive, end-to-end suite of services for SPM optimization.

Process Bowtie


At the beginning stages of the journey? Need assistance with putting together a plan? We can help with a variety of strategic needs – from understanding industry best practices and evaluating technology options to assessing your current state and building a roadmap to lead you to your desired future state.

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Ready for the trek but need support to get you there? Our team of expert sales performance consultants uses a tried and true approach to guide you through a successful technology implementation, testing, training, and everything in between.

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Cleared the peaks of implementing a new system, but need a maintenance and support team? Or perhaps you’re looking for ways to get more out of your current solution? We provide managed services –  from ad hoc support to full solution management – to help ensure that your solution is optimized to deliver the outcomes you expect.

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Clients from around the globe

“Sunrun maximized the value of our incentive compensation system, and we were able to increase overall sales volume of solar panels and batteries. We’re now able to better serve both our employees and our customers. The efficiencies generated from this new ICM system have led to an increase in deployment of solar across the United States.”

Robert Yeager
Director of Compensation, Sunrun Sunrun

“After working [with OpenSymmetry], my whole world changed. From working with a huge, onerous spreadsheet system, it’s gotten simpler. It’s changed the game for everyone in the company. We have improved timelines for making information available for reps. It shifted my perspective to dig deeper into the data.”

Courtney Aubin
Senior Sales Commissions Analyst, Blackbaud Blackbaud Read the case study  

“Working with OpenSymmetry, we experienced openness, flexibility, and total commitment to our success from UK team. I was surprised that instead of coming up with solutions to fix our problems only, they were always looking for ways to simplify, streamline, and improve our processes in the same time. Due to that kind of commitment, we went from having over 100 configuration rules to just 27.”

Petra Maurova
Sales Rewards, SITA SITA

"OpenSymmetry helped us to evaluate our ICM program in a new light. Their technical and business expertise allowed us to understand the details of how changes would impact our system and processes. This enabled us to implement changes that would have the biggest impact on our business."

Sales Operations Manager
Wacker Neuson Wacker Neuson Read the case study  

“OpenSymmetry’s culture was a really good fit with T-Mobile. They were very open-minded and spent as much time listening and collaborating with us as they did telling us what needed to be done. That type of humility with such solid knowledge and capability was a perfect match for us.”

Clayton Tredway
Director Customer Care, T-Mobile T-Mobile

"OpenSymmetry helped automate our data feeds and update our configuration of Xactly Incent, and these improvements helped us save approximately 7,200 hours per year by eliminating manual calculations, minimizing adjustments, and building trust in the data to reduce shadow accounting. When we got this working right, we reduced what took days to 3.5 hours. Time savings have been so key for us."

Justin Ritchie
Senior Director of Sales Operations, Manheim (subsidiary of Cox Enterprises) Cox Read the case study  

"Working with OpenSymmetry, we have implemented a formal, auditable, trackable sign-off process for the payouts. It's made a huge improvement. No more paper. Information is at associates’ fingertips 24/7. Managers can view sales results and compensation results for their teams, which leads to more effective and efficient management. The availability of information has made a huge difference."

Jennifer Wooster
Vice President - Group Actuarial and Compensation Officer, Ameritas Ameritas Read the case study  

"OpenSymmetry rose to the challenge of creating a roadmap for an efficient, centralized ICM system for us. We started off with over 100 incentive plans throughout the bank in different lines of business, meaning the incentive administration was decentralized. With the help of OpenSymmetry, we have improved efficiencies by streamlining our incentive compensation administration to a single system."

Kimberly Hinrichsen
VP & Sr. Director of Incentive Admin, U.S. Bank US Bank Read the case study  

Connect with OS

Join us at any of these upcoming events:

Webinar: Why Sales Performance Management is Critical to Financial Services

Webinar: Why Sales Performance Management is Critical to Financial Services

April 16, 2020
2:00 - 3:00 PM Eastern Time

Join us for a webinar as we discuss common issues and risks related to sales performance management (SPM), and how high performing firms address these challenges. This discussion will include case studies where automation has been instrumental in helping companies achieve their SPM goals. Register now.

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Alexander Group 2020 Operations Forum

Alexander Group 2020 Operations Forum

June 2-3, 2020
Chicago, IL

We're proud to sponsor the AGI 2020 Operations Forum in Chicago. Attendees will explore how revenue operations is drastically changing in light of the evolving customer and will leave equipped to adapt to a new customer environment beyond data, reporting, sales compensation, quotas and territories.

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E-reward Sales Compensation Symposium 2020

E-reward Sales Compensation Symposium 2020

June 11, 2020
London, UK

We're excited to be a silver sponsor for the Sales Compensation Symposium 2020, hosted by sales effectiveness thought leader David Cichelli. We'll be sharing insights on sales compensation through panel interviews and more.

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WorldatWork Spotlight on Sales Compensation

WorldatWork Spotlight on Sales Compensation

August 3-5, 2020
Chicago, IL

Meet us in Chicago this August where we'll gather with sales compensation professionals from organizations of all sizes looking for innovative ways to drive sales performance to new heights.

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Sales Operations Institute

Sales Operations Institute

October 4-6, 2020
Las Vegas, NV

OpenSymmetry will be sponsoring the 2020 Sales Operations Institute by IPMI Online. 

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Can’t attend any of the above events, but want to chat with us about where to start your journey to a world-class SPM solution? We’d love to hear from you.

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