OpenSymmetry’s Managed Services Team Earns a Net Promoter Score of 94 

OpenSymmetry launched its Managed Services division to provide clients with ongoing, dedicated support beyond the initial implementation. We began surveying those clients in 2017 to measure satisfaction and identify how we could continuously improve.   

The Net Promoter Score (NPS) is a simple survey consisting of one question:

How likely is it that you would recommend OpenSymmetry to a friend or colleague? 

“Working with OpenSymmetry has been a very positive experience. Our account support team is responsive, communicative and pleasant, and the development contractors are professional and skilled. Overall, I feel we have a great partnership.”
Analyst at a staffing and recruiting firm

“Our clients told us OpenSymmetry ‘makes my job easier’ and that we have ‘a great partnership.’ Hearing that again in the second half of the year shows our team’s commitment is consistent, and I couldn’t be more proud of the people who make that happen every day.” Kelly Grogan, Director, Managed Services

This score is also far above the industry average of 41% of Software/Services/Technology companies, and 26 points above the consulting sector average of 68% according to Retently.

The OpenSymmetry Managed Services team conducts the NPS Survey twice a year to across our active client base. Client satisfaction isn’t a checkbox for us; it’s how we hold ourselves accountable and identify where we do more. We want to know what’s working, catch any concerns early, and ensure that every client is supported. Our goal is simple: to keep getting better.  

To read more about Managed Services, read our Managed Services content.

Click here to learn more about Managed Services at OpenSymmetry.