OpenSymmetry’s Managed Services Team Receives a Net Promoter Score of 79%

OpenSymmetry launched its Managed Services division to provide clients with ongoing, dedicated support beyond the initial implementation. We began surveying those clients in 2017 to measure satisfaction and identify how we could continuously improve.  

The Net Promoter Score (NPS) is a simple survey consisting of one question:

How likely is it that you would recommend OpenSymmetry to a friend or colleague? 

 “We are extremely pleased to announce that we received another excellent score of 79%,”stated Ashley Holbrook, Manager, Professional Services. “This continues our trend of scoring significantly higher than the benchmark of 50% established at the inception of our NPS survey.”

“What stands out to me the most isn’t the number; it’s the words our clients used to describe their partnership with OpenSymmetry. ‘True partnership.’ ‘They feel like colleagues.’ That is what we have been building since 2017, and I couldn’t be more proud of the people who make that real every day. I am proud that our clients are not just satisfied, they are advocates, recommending us by name.” Kelly Grogan, Director, Managed Services

This score is also far above the industry average of 41% of Software/Services/Technology companies, and 11 points above the consulting sector average of 68% according to Retently.

The OpenSymmetry Managed Services team conducts the NPS Survey twice a year to across our active client base. Client satisfaction isn’t a checkbox for us; it’s how we hold ourselves accountable and identify where we do more. We want to know what’s working, catch any concerns early, and ensure that every client is supported. Our goal is simple: to keep getting better.  

To read more about Managed Services, read our Managed Services content.

Click here to learn more about Managed Services at OpenSymmetry.