Sales Performance Management
(SPM) Services
Unique engagements with thousands of
satisfied clients, globally.
Open Symmetry offers a comprehensive suite of end-to-end sales performance management services and SPM consulting services to meet clients wherever they are on their SPM journey. Our SPM solution experts provide a thoughtful approach to achieving your desired future state planning. The framework for SPM rotates around an integrated infrastructure built by data and SPM technology. When this integrated infrastructure is not working correctly, it can have profound impacts on your company.
Planning and preparation, deployment, and management of SPM solutions is a process that (when built properly) will:
Deliver improved performance and visibility
Increase payment accuracy
Save time and money
Deliver flexibility to quickly implement program changes
Provide audit compliance
Our journey to SPM expertise started in 2004 when we initially focused on SPM deployments and SPM implementation. As we gained experience on the different systems, SPM applications, and their capabilities, we launched our SPM Strategy Services practice to leverage this experience to ensure clients were investing in “the right” SPM solutions. We found that clients were making investments in the wrong solutions because their internal complexities and considerations were not part of their SPM vendor selection process. This experience gave us the ability to create SPM best practice considerations for any organization seeking to adopt or optimize an SPM solution through SPM program assessment.
As we gained more experience, we recognized our clients needed assistance managing their solutions over time. We launched our Managed Services practice which enables clients with expert support to help them grow and improve their solution to constantly increase sales performance and ROI.
Stop searching. We have your answers.
Leverage the Open Symmetry Engagement Model – “The Bowtie”
Our SPM experts can support you on any stage of your sales performance management journey. OpenSymmetry has helped thousands of clients map their SPM journey from uncertain and ineffective SPM practices to best-in-class SPM software solutions that create opportunities to drive sales behavior and increase revenue.
What does strategic sales performance management planning and roadmap development look like? What products deliver the best business value? How can we align organizational and business processes?
OpenSymmetry offers clients 15+ years of SPM strategy services expertise across industry-leading SPM solutions.
What resources are critical to the project? What processes will be impacted? How do we define go-live success and SPM testing?
OpenSymmetry offers a tailored sales performance management deployment approach and SPM deployment services, focused on resource enablement, with industry-leading expertise.
How can we ensure ongoing adoption? Will our program ensure continuous improvements? How often do we need to look at program performance?
OpenSymmetry provides steady state planning with your incentive compensation management, commission plan governance, and SPM managed services, and offers vendor management experience.
What does strategic sales performance management planning look like? What products deliver the best business value? How can we align organizational and business process?
OpenSymmetry offers clients 15+ years of SPM best practice expertise across industry leading SPM solutions.
What resources are critical to the project? What processes will be impacted? How do we define go-live success?
OpenSymmetry offers a tailored sales performance management deployment approach, focused on resource enablement, with industry leading expertise.
How can we ensure ongoing adoption? Will our program ensure continuous improvements? How often do we need to look at program performance?
OpenSymmetry provides steady state planning with your incentive compensation management design and offers vendor management experience.
What are SPM solutions, and what do they help organizations manage?
Sales Performance Management (SPM) solutions combine SPM technology, processes, and data to support how organizations plan, measure, and reward sales performance. These solutions typically include SPM software for incentive compensation management (ICM), quota and territory planning, and performance reporting, all grounded in a consistent and governed data foundation.
Organizations often adopt an SPM solution to address limited visibility, spreadsheet-driven compensation processes, inconsistent data, difficulty managing plan changes, and increasing audit or compliance requirements. While outcomes vary, sales performance management initiatives are commonly used to improve transparency, increase payout accuracy, reduce manual effort, and support governance as complexity grows.
How do you know whether your organization needs new SPM solutions or improvements to what you have?
Common indicators include heavy spreadsheet reliance, recurring payout questions or disputes, slow commission plan changes, frequent manual adjustments, or gaps in sales performance reporting. These challenges often signal that current SPM applications or processes are no longer scaling effectively.
Needs vary by maturity. Some organizations are evaluating vendor selection and SPM strategy services for the first time. Others are focused on improving an existing SPM implementation, including data stability, usability, or SPM testing. Many are seeking ongoing SPM support services to stabilize and evolve their SPM program over time. Typical stakeholders include sales compensation, sales or revenue operations, finance, HR or total rewards, and IT.
What should organizations prioritize to support long-term success with SPM solutions?
Sustained success with SPM solutions depends on clear requirements, reliable data inputs, defined operational ownership, and a repeatable approach for managing change after go-live. These foundations support effective sales resource optimization and reduce risk as programs scale.
Many organizations align their efforts across three ongoing areas: SPM strategy services, SPM deployment services, and SPM managed services. Maintaining alignment across these areas helps keep SPM software effective as incentive compensation plan design, roles, and go-to-market models evolve—while supporting future-state planning and roadmap development.
Stop searching. We have your answers.
Look no further! Our performance management consulting coupled with
sales compensation consultants have all the answers you need!
About Us
OpenSymmetry enables clients to achieve greater operational efficiency and get better sales results. We are a global consulting company specializing in the planning, implementation, and optimization of industry leading technology suppliers of sales performance management solutions.