Continuous Improvement in SPM Management – The Value of Program Assessments

Industry: High Tech

SCC Introduction

Since 2017, OpenSymmetry has been a trusted sales performance management partner for SCC, a global leader in end-to end IT services. From the initial implementation, to support services, and most recently a programme assessment focused on continuous improvement, this partnership demonstrates longstanding trust and consistently demonstrated value.

Initial Value of a Sales Compensation Technology

Partnering with OpenSymmetry, SCC replaced its manual, homegrown systems with Varicent, a robust SPM solution that supports over 300 payees, 50,000 transactions per pay cycle, and Sales Commission dashboards with drill to order line detail. The new SPM system empowers SCC to apply plan changes quickly, shorten the time for calculation processing, and more proactively handle data.

After implementation, in order to maximize its investment in the SPM technology, SCC decided to continue its partnership with OpenSymmetry in a support and advisory role.

Continuous Improvement in a Changing Landscape

Since the implementation in 2017, there has been significant change; both the underlying technology has improved, and the business conditions and expectations have evolved. Given this change it was deemed prudent to ensure that SCC was still getting the most out of their system and to establish whether there remained unexplored potential benefits. To establish whether there were benefits to be realised and what those may be, SCC and OpenSymmetry engaged in a full SPM programme assessment.

The Process – a Programme Assessment

The thorough programme assessment took four weeks to complete, consisting of gathered statistics including user login data; a technical assessment and workshops with key stakeholders. The aim of this assessment was to chart a direction of travel, and agree an actionable roadmap. This was done through:

Providing external feedback on SCC’s programme
Clearly mapping challenges
Detailing improvement recommendations
Categorising recommendations into strategic objectives and quick wins, outling value vs investment
Iterating and agreeing on the Actionable Roadmap

Value Realized

The Actionable Roadmap agreed on is now being enacted, with quick wins having
already demonstrated:

Increased Efficiency Less admin time wasted, enabling pivot to support senior management
Decreased Adjustments and Increased Trust  mapping Improved data, increasing accuracy errors, and increasing trust.
The rest of the roadmap is now being worked through with anticipated benefits to:
Detailing Further Efficiency Gains Through automation of plan documents
ReducingTime to and Improvement of Executive Decisions Through self-service reporting

To learn more about OpenSymmetry’s SPM programme assessment offering, please submit this form: https://www.opensymmetry.com/request-a-consultation/

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ABOUT SCC
SCC unleashes the potentials of IT for global businesses, as one of Europe’s largest independent IT groups. Operating out of 65+ locations in the UK, France, Romania, Spain and Vietnam, SCC delivers limitless IT solutions in partnership with the world’s best technology vendors. They provide multi-awardwinning data centre modernisation services, networks and communications, workplace productivity, business process outsourcing, security and innovation solutions to customers in a broad range of public and private industry sectors. They’re trusted to discover, design, supply, migrate, manage and optimise IT that supports European economies through enduring partnership, driven by curiosity and inspired by innovation. www.scc.com